Refund Policy

Monthly package fees

Internet packages are prepaid or postpaid monthly in BDT as stated on your agreement. Partial-month refunds are generally not issued once service has been active for that billing period, except where required by law or listed below.

Installation & one-time charges

If we cannot deliver service to your address after payment of an installation fee, we will refund the installation charge in full within 7–14 business days to the original payment method or via agreed mobile banking.

Duplicate or wrong payments

If you accidentally pay twice or send the wrong amount, contact us with the transaction ID within 30 days. Verified duplicates will be refunded or applied as account credit at your choice.

Extended outages

If a verified network outage on our side lasts more than 24 consecutive hours, you may request a pro-rata credit for the affected days. Credits apply to future bills unless a cash refund is required by regulation.

Plan downgrades & disconnections

If you disconnect mid-cycle, unused days on prepaid plans may be credited at our discretion minus any promotional discounts. Downgrades take effect on the next billing cycle; we do not refund the difference for the current cycle.

Equipment deposits

Refundable deposits on rented equipment are returned when devices are returned in working condition within 14 days of service termination, minus charges for damage or missing parts.

How to request a refund

1. Email support@maheshpur.online with your username, mobile number, and payment proof.
2. Or message us on WhatsApp with the same details.

Approved refunds are processed within 7–14 business days to bKash, Nagad, or bank account as verified with you.

Questions

Maheshpur Online · Jugihuda, Maheshpur Bazar, Jhenaidah - 7340 · +880 1715-676899